Return Policy
Returns and Refunds
Read our Return and Refund policy below for everything you need to know about returning or exchanging your order or product.
Items covered by SpeedPlus Return Policy, those products can only be returned for a refund and you must request a return within 30 days of the invoice date.
Please note that All products returned to SpeedPlus for refund/replacement/repair are handled by our returns and exchanges service. This allows us to process requests for replacements and returns immediately as soon as the returned item has been checked for any defects when arrived. This service also covers replacements for warranty claims as well.
Prior to Shipping
A full refund is available at any time prior to processing and shipping of your order. This includes pre-ordered items. It may also be possible to exchange your item prior to shipping from the warehouse. Please use our Contact Us feature to request this. If the item has already been shipped at the time that your request is read and processed by our representatives, the case will be treated as an ‘unopened box’ return.
Overall Return Guidelines
These are SpeedPlus Overall Return Guidelines. All returns must meet the overall guidelines in order for the individual return policy to apply.
- All product returns require a Return Merchandise Authorization ("RMA") number.
- You must request a return within 30 days of the invoice date, unless otherwise stated above.
- Products that are received by SpeedPlus in any of the following conditions are not eligible for return and may be rejected:
- Any product that does not exhibit the described reason for the return (i.e., a return initiated for a DOA product that powers on and works properly upon inspection).
- Any product with a missing, damaged, altered, or otherwise unreadable serial number label, missing UPC Code, manufacturer model or part number label, and/or warranty label.
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
- Any product that exhibits physical damage. If you received your product damaged, please read our Report a Shipping Problem article for guidelines and instructions on how to resolve this issue. This would not be considered a return.
- Any product for which you have submitted a mail-in rebate.
- Any product which appears tampered with, customized or altered in any way.
- Any product that is returned with markings or writing made by the customer on the original box.
Restocking Fees
Returns are subject to restocking fees of 15%-30% of the purchase price. SpeedPlus may assess the restocking fee against the customer's account or deduct the fee from the refund amount on all returns, subject to the Return Policy and any product-specific policy. SpeedPlus reserves the right to adjust the value of any item returned for refund to reflect its current market price, in which case the restocking fee will be applied after this adjustment.
SpeedPlus does not charge for restocking fees for returns of defective products, or if you received the wrong product, products damaged during shipment, or if the product did not match what was shown on the Site, provided the item is returned within its return policy period, and in accordance with the Return Policy.
In the event a product is returned that is not defective or an incorrect product or where the product does match what was shown on the Site, the product will either be returned to the customer or the return shipping cost initially covered by SpeedPlus will instead be deducted from the refund amount along with any necessary restocking fee that may apply.
How to create a return
You can easily create a return by being in touch with the Customer service team.
Product Return Procedures
To return a product to SpeedPlus, you must obtain an RMA number within the applicable return period for the product. SpeedPlus will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days within which time returned products must be received by SpeedPlus. RMA numbers will not be extended or reissued. Customer must prominently display the RMA number(s) on the shipping label as well as the RMA invoice on the box(es) containing the returned product.
Customer is solely responsible for shipping any returned product to SpeedPlus. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-sealable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided. If any component of the returned product is missing, SpeedPlus’s Return Procedure will be breached and SpeedPlus may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s). SpeedPlus will not refund the original shipping charges to the Customer. In addition, SpeedPlus may assess a 15%-30% restocking fee against the Customer's account or deduct the fee from the refund amount on all returns, subject to the Return Policy and any product-specific policy. SpeedPlus reserves the right to adjust the value of any item returned for refund to reflect its current market price, in which case the 15%-30% restocking fee will be applied after this adjustment.
Packaging Returns
The return must be properly packaged to protect against damage in transit. Please note that any damage caused by mishandling, improper installation or product defacement will result in your return being denied and the product being returned to you.
Return Processing
Please allow 7-10 business days for your return to process after being received. Due to item availability, some repair/replacement returns may be delayed or changed to refund. Once your return has been processed, we will send you an email regarding your return.
Refunds
Refunds will be credited back to your original payment method. Once your return has been processed, please allow 3-5 business days for your refund to post to your account. If the original payment method is no longer available, please contact the customer service team.
Replacements
For products that are eligible for return for replacement, the product may only be returned for a replacement of the same item. We do not allow exchanges or returns for replacements for different items. If you would like to receive a different item, you would need to return the original item for a refund, in accordance with the Return Policy and then purchase the item you would like to receive instead of the original item. If SpeedPlus no longer carries an item that is sent in for replacement, or if that item is simply out of stock, SpeedPlus will issue you a refund. Once your return has been processed, a replacement will be processed and shipped within approximately 1 -2 business days. For defective products that are returned for a replacement may be refunded, or replacement at SpeedPlus's sole discretion unless otherwise required by law.
REQUEST RMA CODE